Upon completing your order, you will be prompted to download your tickets immediately. These tickets will be in PDF format, which you can open and view using the Adobe Acrobat Reader. Just print out these tickets and bring them with you to the event.
Don't worry: You can download Acrobat Reader for free at https://get.adobe.com/reader
Make sure you have the newest version of the Acrobat Reader installed and that your printer is turned on and working properly. If you still can't print your tickets, contact us and we'll help you with your order. Or, you could contact the venue to see if they can change your tickets to will call, so that you can pick them up when you get there.
Only the first scan of the barcode on your ticket will be allowed entry into the event. If multiple copies show up, the venue reserves the right to request identification and/or refuse entry to any or all ticket holders. So keep your tickets in a safe place!
If you can’t find your ticket information using the order search, contact us, and we’ll be happy to assist you.
When you're finished shopping, select “Checkout.” At this point, you can complete the order online using Amex, Visa, or MasterCard. If you have any problems with your order, please contact us.
No. Many people feel safe sending credit card information in an email because they assume it's private. Unfortunately, any information included in an email is not secure, as it travels over the Internet on normal (unsecured) channels. So for your safety, we only take orders via our secure online ordering system.
There are actually a lot of parties involved in making your event possible. For every ticket transaction, we have to pay a certain amount to our credit card processor. The small service fee that we charge on each ticket helps us with those bills and allows us to continue offering you the convenience of online ticket purchasing. But don't worry: We made sure that our fee is still less than the price of other, bigger competitors.
The decision to allow refunds is made exclusively by the venue, artist, or promoter. Typically the face value of the ticket is refunded, but because the processing of the ticket order has already occurred, the service fee cannot be refunded. Tickets are never refunded unless otherwise approved by the venue, artist, or promoter.
Occasionally events are cancelled by the promoter, artist, team, band, or venue. If you've already purchased your tickets online, you could potentially receive a refund for that event. Generally, all decisions are handled by the venue. Please note that service fees are not refunded even in the event of a cancellation.
Yes, our secure server software (SSL) is among the best software available today for ensuring secure transactions.
We recommend calling the venue for information specific to the show or event. That includes the following types of questions:
If you cannot locate the venue’s contact information, give us a call. We’re happy to help.